av123 | Responsible Gaming – Malaysia Safe Play Guide

Av123 Self-Control Tools

All these tools are free and instantly available in your account settings. Take control today.

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Deposit Limit

Set a daily, weekly, or monthly deposit limit to control how much money you add to your av123 account. Once a limit is set, it cannot be increased for 7 days to allow sufficient time for reflection.

Daily / Weekly / Monthly

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Loss Limit

Set a maximum loss limit for a given period. Once this limit is reached, av123 will automatically block any further betting until the limit period expires. You will never lose more than you planned.

Financial Protection

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Session Time Limit

Set a maximum time limit for each gaming session. av123 will send you a reminder as you approach the limit and will automatically end the session once it is reached, so you never lose track of time.

Automatic Reminders

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Temporary Break (Cool-Off)

Need a break from the platform? Activate break mode for 24 hours, 3 days, 7 days, or 30 days. During this period, you will not be able to log in or place any bets. Your account remains secure.

24 Hours – 30 Days

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Self-Exclusion

The strongest option for those who need an extended break. Self-exclusion can be set for between 6 months and 5 years. During this period, your account will be fully frozen and no av123 promotions will be sent to you.

6 Months – 5 Years

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Account Activity Review

Review your betting history, deposits, and withdrawals in detail at any time. Understanding your own play patterns is the first step towards more responsible and controlled gaming.

Detailed Report

1 What Is Responsible Gaming?

Responsible gaming means enjoying Sports Betting, slots, Live Casino, lottery, and roulette on the av123 platform purely as a form of entertainment — not as a way to resolve financial problems or relieve emotional stress.

At av123, we believe every member deserves a safe and enjoyable betting experience. Whether you enjoy EPL match odds, Liga Super Malaysia, e-sports betting, or live casino games, the core principles of responsible gaming remain the same:

Play with entertainment funds you can afford to lose
Set time and spending limits before you start playing
Don't chase losses with bigger bets
Treat winnings as a bonus, not a guaranteed income
Take regular breaks and don't let gaming interfere with your daily responsibilities

Member wellbeing is av123's top priority. We train all support staff to recognise and assist members who may be showing signs of a gambling problem.

2 Signs of a Gambling Problem

Identifying a gambling problem early is essential. Review the list below — if you recognise yourself in any of the following, it may be time to seek help:

Feeling the need to bet with increasingly larger amounts to get the same level of excitement
Feeling restless or irritable when trying to cut back or stop betting
Continuing to bet even when you know it is affecting your finances, relationships, or career
Borrowing money or selling assets to fund betting activities
Lying to family or friends about the amount of time and money spent on betting
Chasing losses — betting more in an attempt to win back money already lost
Neglecting work, family, or social responsibilities due to betting
Using betting as an escape from problems or negative emotions

If you recognise two or more of the signs above in yourself, please contact the av123 team immediately at support@av123.run for guidance and support resources.

3 How to Activate Self-Control Tools

Activating av123's responsible gaming tools is simple and takes less than 2 minutes. Just follow these easy steps:

Open the av123.run platform and log in using your username and password.

Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.

Select the "Responsible Gaming" Tab

Look for the "Responsible Gaming" or "Self-Control" tab or section in your account settings.

Select Tools & Set Limits

Choose the type of limit you want (deposit, loss, session time), then enter your preferred limit value and duration.

Confirm & Limit Active Immediately

Click "Save" and your limit will take effect immediately. You will receive a confirmation email from av123 for your records.

Limit decreases take effect immediately. Limit increases only take effect after the cooling-off period 7 Days to ensure your decisions are well-considered.

4 Recommended Deposit Limit Guide

Not sure what limits to set? Use the guide below as a starting reference. Remember, these limits can be adjusted to suit your needs:

Player Profile	Daily Limit	Monthly Limit
New Players	RM 50	RM 200
Casual Players	RM 100	RM 500
Moderate Players	RM 200	RM 1,000
Experienced Player	RM 500	RM 2,500

The limits above are suggestions only. What matters most is that you set limits based on your personal entertainment budget — money left over after all daily expenses, monthly bills, and personal savings have been fully accounted for.

Deposits to av123 can be made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). All these payment methods support the deposit limits you have set in your account settings.

Self-Assessment: Are You Playing Responsibly?

Answer the questions below honestly. If you answer "Yes" to more than 3 questions, we strongly encourage you to reach out to the av123 team or seek professional help. There is no shame in it — acknowledging a problem is a sign of strength.

All your responses are completely private. av123 does not store or monitor any answers from this self-assessment.

Self-Assessment Questionnaire

Have you ever bet more than you originally planned?

Have you ever borrowed money or sold valuables to fund your betting?

Have you ever lied to your family or friends about your gambling activities?

Do you feel guilty, ashamed, or distressed after a betting session?

Have you ever tried to recover money you lost by continuing to bet?

Has betting ever affected your sleep, work, or relationships with loved ones?

Have you ever used money set aside for daily necessities (bills, food, rent) to place bets?

5 Child & Youth Protection

Av123 takes the responsibility of ensuring this platform is not accessible to individuals under 18 years of age very seriously. Here are the steps we take to protect this vulnerable group:

Age verification is mandatory when registering a new account
Identity document verification (KYC) for all new accounts
Accounts suspected of being owned or accessed by minors will be frozen and investigated immediately
No registration using email addresses or phone numbers linked to minor accounts

A guide for parents and guardians: If you are concerned that your child may be accessing online gambling platforms, we recommend using parental control software — available on iOS and Android devices in Malaysia — to block access to gambling websites.

If you suspect someone under 18 is using the av123 platform, please report it to us immediately at support@av123.run.

6 Healthy Betting Tips with av123

Here are some practical tips from the av123 team to keep your betting experience enjoyable and healthy:

Set a monthly entertainment budget — decide how much you are comfortable spending on entertainment, just like a movie ticket or dinner out, and stick to it.
Do not bet when you are in an unstable emotional state — decisions made when you are angry, sad, or stressed often lead to regret.
Take a break every 60 minutes — get up, stretch, drink some water. Prolonged play without breaks can impair your judgment.
Enjoy other games too — don't let betting become your only form of entertainment. Balance it with other activities such as sports, movies, or spending time with family.
Review your account statements regularly — use av123's activity reports to see exactly how much you have spent each month.
Tell someone you trust — share your betting activity with a trusted family member or friend as a form of personal accountability.

Games Responsible av123

Important Warning – Please Read Before You Play