Privacy Policy av123

1 Introduction

Av123 ("we", "Platform", "av123.run") takes the privacy of every individual using our services seriously. This Privacy Policy has been formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and explains in detail how we handle your personal data from the moment you register through the entire duration of your use of the av123 platform.

By registering an av123 account or using any part of this platform, you hereby consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the av123 platform immediately.

This Privacy Policy applies to all users of the av123 platform, including website visitors, registered members, and former members whose accounts have been closed but whose data is retained for legal compliance purposes.

2 Data We Collect

Av123 collects various types of personal data from members for legitimate and specific purposes. Below are the categories of data we collect along with the purpose of each:

Av123 never collecting sensitive information such as your biometric data, medical records, or religious/political beliefs unless required to do so by law.

3 How We Use Your Data

All data collected by av123 is used solely for legitimate purposes that have been disclosed to you at the time of collection. Specifically, av123 uses your personal data for the following purposes:

• Account management: Creating, verifying, and managing your member account on the av123 platform.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as managing your winnings withdrawals.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, money laundering, and other fraudulent activities that could compromise platform security.
• Legal compliance: To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations mandated under Malaysian law.
• Service communications: Sending you important notifications related to your account, transactions and policy changes.
• Marketing (with consent): Sending promotional information, bonuses and special offers from av123, where you have given consent to receive marketing communications.
• Platform improvements: Analysing usage patterns to improve the interface, performance and overall experience of the av123 platform.
• Customer support: Resolving enquiries, complaints, and technical issues you have reported to the av123 support team.

4 Data Sharing

Av123 does not sell, rent or trade your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, av123 may need to share your data with the following parties:

• Payment service providers: Payment processors that facilitate deposit and withdrawal transactions via local Malaysian platforms such as DuitNow and FPX to execute your transactions.
• Technology service providers: Companies that provide the cloud computing infrastructure, cybersecurity and software required to operate the av123 platform.
• Relevant authorities: Law enforcement agencies, courts or regulatory bodies where av123 is required to do so under applicable Malaysian law.
• Audit firms and legal advisors: Professionals who assist av123 in meeting its compliance obligations and risk management requirements.

All third parties who receive your data are bound by strict confidentiality agreements and are required to protect your data to a standard equal to or higher than av123's own.

5 Data Security

Protecting your personal data is av123's highest priority. We continually invest in the latest security technologies and procedures to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All communications between your device and av123's servers are encrypted using the latest TLS protocol, ensuring no third party can intercept your data.
• Data-at-rest encryption: Sensitive data stored in av123's databases is encrypted using the industry-standard AES-256 algorithm.
• Strict access controls: Only specific, authorised av123 staff may access member personal data, and all access is logged for audit purposes.
• 24/7 Monitoring: av123's security systems continuously monitor for any suspicious activity or intrusion attempts around the clock.
• Two-Factor Authentication (2FA): av123 encourages all members to enable 2FA for an additional layer of protection on their accounts.
• Regular penetration testing: av123 conducts regular security testing by independent security experts to identify and address any system vulnerabilities.

While av123 takes all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in protecting your account by choosing a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to us.

6 Cookies & Tracking

The av123 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit av123.run.

Types of cookies used by av123:

• Essential Cookies: Required for core platform functions such as login, session security and transaction verification. These cookies cannot be disabled.
• Performance Cookies: Collects anonymised information about how visitors use the platform to help us improve the user experience.
• Functional Cookies: Saves your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand usage patterns, the most visited pages, and traffic sources for the purpose of improving the av123 platform.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the av123 platform and your overall user experience.

7 Your Privacy Rights

As an av123 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

8 Data Retention

Av123 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required under applicable Malaysian law.

• Active account data: Retained for the duration your account remains active on the av123 platform.
• Data after account closure: Identity and financial transaction information is retained for 7 years following account closure to satisfy Malaysia's PDPA and AML legal requirements.
• Technical logs: Server logs and technical activity data are retained for a maximum of 12 months.
• Support communication data: Customer support conversation records are retained for 3 years.

Once the retention period expires, data will be securely deleted or anonymised using procedures established by av123, ensuring no possibility of recovery or re-identification.

9 Third-Party Links

The av123 platform may from time to time contain links to third-party websites or services. av123's Privacy Policy not applicable to any third-party websites or services. av123 is not responsible for the privacy practices or content of any external websites.

We encourage you to read the privacy policy of every website you visit, particularly before providing any personal information. Use of third-party websites is entirely at your own risk.

10 Children

The av123 platform is exclusively for individuals aged 18 and above. av123 does not knowingly collect or store personal data from individuals under the age of 18.

If you believe we may have collected data from someone under the age of 18, please contact us immediately at support@av123.run and we will take immediate action to delete the relevant data and close the account.

11 Policy Amendments

Av123 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or technology in use. Members will be notified of any material amendments via email or in-platform notification on av123 at least 14 days before the changes take effect.

The date of the latest amendment is always displayed at the top of this page. Your continued use of the av123 platform after any amendment takes effect will be deemed as your acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how av123 handles your personal data, please contact our Data Privacy Officer through the following channels:

• Email: support@av123.run
• Live Chat: Available 24/7 via the chat icon on the av123 platform
• Response time: All privacy-related complaints will be responded to within 30 business days

Av123 takes every privacy complaint seriously and is committed to resolving each issue transparently and fairly in accordance with Malaysia's PDPA provisions.